Here you will find answers to the questions we are most often asked about delivery, returns, outlet and payment. If you can't find the answer, you are always welcome to kontakte os.
Frequently asked questions
How quickly do you ship my order?
We ship within 1–4 business days. The shipping cost is shown in the cart before you pay, and you will receive an email when your parcel is on its way.
How much is shipping, and when is it free?
Shipping is free on orders over 399 DKK when you choose delivery to a PostNord or dao pickup point. Otherwise, shipping within Denmark starts from 35 DKK. See all prices under fragtpriser.
Do you ship abroad?
Yes. We ship to Sweden and a number of EU countries, including Germany, the Netherlands, Belgium, France, Poland, Luxembourg, Monaco and Italy. Shipping to Sweden is free on orders over 850 DKK. See the prices under fragtpriser.
How can I pay?
You can pay with Visa, Mastercard, Apple Pay, Google Pay, PayPal and MobilePay. The amount is only charged when the item is shipped.
Can I cancel my purchase?
Yes, you have a 14-day right of withdrawal from the day you receive the item. Write to info@beautygallery.dk, and return the item no later than 14 days after. You pay the return shipping yourself. The right of withdrawal does not apply to sealed care products where the seal has been broken. Read more in our handelsbetingelser.
What do I do if an item is broken or faulty?
You have a 2-year right to complain. Contact us at info@beautygallery.dk, preferably with a photo. If the complaint is justified, we pay the return shipping and send a new item or refund your money.
Do you offer price matching?
Yes. If you find the exact same product in stock cheaper at another Danish retailer, we will match the price. Price matching does not apply to outlet, clearance or discontinued products or to foreign retailers. See the terms under prismatch.
Is there a discount on my first order?
Yes. Sign up for our nyhedsmail, and get 15% off your first order. You will also be the first to know when new outlet products arrive.
Are your outlet products genuine?
Yes. All products are new, unopened and originally sealed – the same products used in the salon. Read more in our outlet.
How do I contact you?
Write to info@beautygallery.dk or call +45 26 70 76 94. Our customer service is open Monday–Friday 10:00–16:00, and we reply as quickly as we can.